Customer SEAL (Service, Engineering, Analytics)

Company Overview:
Scaling across millions of sites and apps, Sincera decodes the complexity of digital advertising into clean, precise, and actionable data. Founded by industry experts, Sincera provides unprecedented insights into the ways publishers are deploying and using advertising technology at a level of accuracy and depth that cannot be found anywhere else.

Position Overview:
We are looking for a dynamic Customer SEAL to serve as the bridge between Sincera’s advanced technology and our valued customers. The ideal candidate is both technically proficient and customer-focused, capable of articulating the value of our solutions to a diverse audience. You will collaborate closely with sales, product, and engineering teams to drive product adoption, deliver insights, and ensure our technology aligns with customer needs.

Key Responsibilities:

• Proactively engage with customers to identify opportunities for growth and optimization, offering strategic advice on how to leverage Sincera’s technology to enhance their business outcomes. Conducting regular check-ins to ensure customers are maximizing the platform’s value and using it to solve their business pain points.
• Deliver tailored product demonstrations, showcasing the unique capabilities and benefits of Sincera’s technology to new clients.
• Translate complex technical concepts into clear, accessible language suitable for both technical and non-technical stakeholders.
• Provide valuable feedback and proactive guidance to product and engineering teams, drawing on insights from customer interactions and emerging industry trends.
• Stay informed about the latest developments in the AdTech industry and within Sincera’s product suite to offer cutting-edge solutions.

Sincera Qualifications

• You are incredibly ambitious and curious, and want to work alongside other equally ambitious and curious people.
• You are a "yes-and" person who is positive and motivates those around you with your enthusiasm.
• Proven ability to operate autonomously and manage multiple priorities in a dynamic, ambiguous environment.
• You are an A-Player and only want to work with A-Players.
• People you have worked with put you in the top 10% of people they have worked with.
• You push everyone who works with you to move faster, and you enable them to move fast.
• Skilled in quickly synthesizing complex information and communicating effectively to diverse audiences, both written and verbally.
• Experience working at a startup in product or engineering is a plus.

Role Qualifications

• At least 2 years of experience in technical customer support or sales engineering, preferably within the AdTech industry.
• Exceptional written and verbal communication skills, tailored for both internal teams and client-facing, executive-level audiences.
• Proven ability to explain complex technical concepts in a clear and relatable manner.
• Strong problem-solving abilities with a focus on delivering customer-centric solutions.
• Strong collaboration skills and the ability to work effectively with cross-functional teams.
• Proficiency in JavaScript and SQL.
• Bachelor’s degree in Computer Science, Engineering, or a related field is a plus.

Bonus Qualifications:

• Working knowledge of AWS and cloud-based services.
• Familiarity with Ruby on Rails.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Flexible remote work environment with a dedicated HQ in Dumbo, Brooklyn.
• A dynamic and inclusive team culture that fosters growth and professional development.

How to Apply:
To apply, please send your resume, a brief cover letter highlighting your relevant experience, and any references or testimonials to hello@sincera.io.

Sincera is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.